Day 190 Sunday 5th October - Problems with Cloud.

Still no observing due to cloud but I need to inform anyone reading this of a different cloud problem.

I originally went for the cloud option offered by Currys but that just slowed my laptop until I could hardly use it (yes another one) and I could not get it to work. I cancelled that and went for a different service.

I now subscribe to JustCloud and went for the "Unlimited" option. Beware anyone thinking of doing this. The service is only unlimited until you hit a "fair usage dynamic limit"!

Then they stop you from adding any content until you subscribe as a business - sorry - home office user!!

Is it me? Am I missing something here?

Can we now legally use words in advertising that can be redefined by small print?

Following my email saying I thought I had the unlimited option - here is their reply. I leave it to you to decide whether it is a good option to use JustCloud - I am going for a personal cloud storage device and cancelling JustCloud.

Hi Len,

Thank you for your email.

I am sorry to inform you that a temporary hold has been placed on your account which will prevent any further backup.

Regrettably this is due to a breach of our terms and conditions and specifically our Fair Usage Policy.

14. Termination and Fair Use Policy

If you have purchased a Just Cloud Product or Service that is inappropriate for your actual usage, Just Cloud may require you to switch to an appropriate Just Cloud Product or Service which may result in your having to pay Just Cloud additional fees for use of the appropriate product or to terminate your purchased Just Cloud Products or Services and refund, on a prorated basis, any fees paid you may have paid on the unused portion of your Just Cloud subscription. We monitor the usage of our heaviest Unlimited account users, a dynamic margin is calculated based upon averages which, should a user fall into, we may require them to cease backup or move onto a business account.

(www.justcloud.com/terms)

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Put basically, your account has reached our fair usage dynamic limit. This dynamic limit is calculated by taking the average backup space used of our highest users who have uploaded 100mb or less in the last 30 days. Essentially these are Unlimited users who have finished their backup and the bulk of their data, that they chose the Unlimited Plan for, is uploaded. Regrettably your account has exceeded this dynamic limit by 50GB.

I appreciate this will come as an inconvenience, allow me to explain the options available to you as of now:

1) To continue backing up we recommend upgrading to a Just Cloud Home Office plan, you will find this plan suits your backup needs much better as a heavy user. You can view more about what this plan will offer here:www.justcloud.com/business If you choose to upgrade, any funds you have outstanding on your current plan will of course go towards the upgrade, here is the link to make the upgrade: http://secure.justcloud.com/bizupgrade
2) If you do not wish to backup anything further you can continue on your current plan and access your backed up files as normal.
3) If you wish to delete some files and folders to free up space this will remove the temporary hold.
4) If you want to cancel the account we will issue a pro rata refund for the unused time on the account.

I thank you in advance for your co-operation on this matter. Please let me know how you wish to proceed. 

Kind regards,

Lauren Pollock
Tier 1 Technical Support
JustCloud
http://www.justcloud.com